As the clock winds down toward Christmas, Santa's head elf Needle has a crisis on his hands. Santa is gone, frozen solid and spirited away in a block of ice by an evil woman named Winter Stine. Worse yet, the reindeer are missing, the elves spirits are in tatters, and the North Pole is in total disarray. Meanwhile, Winter Stine and her army of snowmen are filling in all of Santa's portals. Once that happens, all thoughts of saving Christmas will be gone, buried deep in the frozen ice and snow.
A glimmer of hope arrives from out of the chaos when the mystical Snow Maiden manages to escape Stine's clutches using the magical snowflake diamond.
The situation appears hopeless for Needle until help arrives in a most unexpected way. In the midst of a blizzard Queen Mab's niece, the faery princess Mercy Meredith, comes out of the cold with the snowflake diamond and a plan to help them.
It won't be easy and it won't seem logical, but Needle is asked to put his faith in the power of the snowflake diamond.
Despite initial skepticism and urged on by Flash, son of the famed reindeer Comet, he agrees. The head-elf's faith is put to an immediate test when the diamond chooses eight-year-old Mariah Prindle, leaving Needle with a tough decision. None of the other elves have faith in his plan, and only Flash offers to help him carry it out. With the reindeer as his guide, he must travel through one of Santa's secret portals in order to convince young Mariah to help them.
Join Needle, Mariah and Flash as they battle long odds and the evil Winter Stine in their quest to save Christmas.